Refund and Returns Policy

Refund & Return Policy

Effective Date: July 21, 2026

At Moren Timepiece, we take pride in carefully inspecting every watch before it is listed for sale. Because we primarily sell pre-owned luxury and second-hand watches, all sales are generally considered final. Please read this policy carefully before making a purchase.

1. Second-Hand Watches

Unless otherwise stated, all second-hand or pre-owned watches are sold as is.

Due to the unique nature of pre-owned timepieces:

  • Returns are not accepted.

  • Refunds are not provided.

  • Exchanges are not offered.

Product descriptions and photographs are provided to accurately represent each watch’s condition. Customers are encouraged to review all details and ask any questions before completing their purchase.

2. Brand-New Watches

For brand-new watches, a refund or replacement may be considered only if the product has a verified manufacturer’s defect.

Examples of manufacturer defects include:

  • Movement failure caused by a manufacturing defect

  • Factory-installed defective components

  • Mechanical malfunction present upon arrival

  • Manufacturing or assembly defects confirmed by the brand or an authorized service center

Requests for refunds or replacements due to manufacturer defects are subject to inspection and verification.

3. Situations Not Eligible for Refunds or Returns

Refunds, returns, or exchanges will not be approved for damage or issues resulting from customer use or other non-manufacturing causes, including but not limited to:

  • Accidental drops or impacts

  • Water damage caused by improper use or exceeding the watch’s water-resistance rating

  • Scratches, dents, or cosmetic wear after delivery

  • Cracked or broken crystal caused by impact

  • Damage from misuse, abuse, or negligence

  • Improper handling or storage

  • Damage resulting from unauthorized repairs, modifications, or servicing

  • Normal wear and tear

  • Battery depletion (unless covered by the manufacturer’s warranty)

  • Incorrect sizing or bracelet adjustments requested by the customer

  • Damage caused during bracelet or strap adjustments performed by anyone other than an authorized technician

  • Loss or theft after delivery

  • Failure to follow the manufacturer’s care instructions

  • Change of mind or buyer’s remorse

  • Ordering the wrong model, color, size, or specifications

  • Failure to read the product description before purchase

These situations are considered customer responsibility and are not grounds for a refund or return.

4. Reporting a Manufacturer Defect

If you believe your brand-new watch has a manufacturer’s defect, please contact us within 7 days of receiving your order with:

  • Your order number

  • A detailed description of the issue

  • Clear photos and, if applicable, a video demonstrating the defect

We may request additional information or require the watch to be inspected before a refund or replacement is approved.

5. Inspection Process

Every claim will be reviewed individually. Moren Timepiece reserves the right to determine whether an issue is due to a manufacturer’s defect or customer-caused damage.

If necessary, we may require inspection by the watch manufacturer or an authorized service center before making a final decision.

6. Shipping Costs

If a refund or replacement is approved due to a verified manufacturer’s defect, shipping costs may be covered or reimbursed at the discretion of Moren Timepiece.

For all other cases, customers are responsible for any shipping costs.

7. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Moren Timepiece
Website: https://morentimepiece.com
Email: info@morentimepiece.com
Phone: +63 976 081 0792